When placing an order with us, you’ll receive an email notification acknowledging receipt of your order. Art prints along with non-personalised items that are in stock are sent out 2-3 days after payment has been received. 

Custom orders will take longer and are sent out 10-12 business days after payment has been received & you will receive an email confirming same.  A receipt is not included in your package, as you will have received an original order confirmation. Art prints are sent out 2-3 days after payment has been received. 

PAYMENT AND PRICING
Payment for orders made at our Online Store are accepted via Stripe payment or Paypal. All major Credit and Debit Cards are accepted. 

Prices are displayed in Euro (€). For customers whose method of payment is primarily in a currency other than Euro, orders will be subject to the exchange rate on the day of the transaction.

DOMESTIC SHIPPING AND DELIVERY
Orders are generally sent by An Post standard post, and can take up to 2 days to arrive. A tracking number and guaranteed delivery date is not included.

INTERNATIONAL SHIPPING AND DELIVERY 
All orders sent by An Post airmail service are sent via registered post. Depending on the destination and time of the year they can take approx. 3/4 weeks to arrive. A tracking number is included in this service. 

Estimated shipping times ( please note, with Covid these dates have extended)    Ireland: 2-3 business days                                                                                                UK: 7-21 business days
North America: 14-21 business days 
Europe: 9-21 business days
Australia, New Zealand and Oceania: 14-21 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Please also take note, delivery times over the Christmas period will increase greatly. 

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Please ensure you enter an accurate delivery address when ordering. Postage paid on any orders which are returned to us due to errors in your shipping address will be invoiced to you before the order can be re-shipped.

Please look out for your postman or a "Something For You" card in case they attempt delivery while you're out. In this instance, you can collect your order from your local Delivery Office.

PACKAGING:
• All framed items are wrapped tightly in two layers of heavy duty bubble wrap. I then use hard (recycled) card to box up your framed design. Your item is then placed in a secure An Post jiffy bag which is also lined with bubble wrap. 
 • Art prints are sent out in hard card "Do not bend" A4 and A3 sizes envelopes. 

BUYING AS A GIFT
• Want to send as a gift? Just email me with the details or you can leave the details in the 'custom message' box on the items listing.

LOST PARCELS
Parcels are considered officially lost after the following timescales:
Ireland- 10 days from being dispatched.
UK & Europe- 30 days from being dispatched
Non European Countries- 40 days from being dispatched

Please contact me after these timescales. I will do my best to rectify this with you to replace or refund your order.

Also, please make sure your address details are correct at the time of ordering as inaccurate or incomplete information may result in your package either being posted back to us or delayed in transit.

During busy times, like Christmas, please remember there maybe a longer delivery time than normal.

DAMAGED PARCELS:
I want you to be happy with your purchase. If your parcel and it's contents arrives damaged please contact me within 5 working days of delivery.
I will require photos of the damaged packaging and product. This will help me to offer you a refund or replacement on your item(s).

CUSTOM & PERSONALISED ORDERS
Custom and personalised orders are non-refundable or exchangeable once they have been purchased unless:
►they are lost or damaged in the post
►a mistake has been made by me with your order

Note:
►Full payment will be required before any item are dispatched
►These orders will be sent tracked
►The customer is responsible for the cost of any return postage.

TURNAROUND TIME FOR CUSTOM ORDERS:
This will be discussed at time of ordering and confirmed via email.

OTHER INFO:
• I try my best to photograph all items true to colour, but please remember colours may vary on your monitor/device.